How long does it take to make and ship my order?

Most items are made to order. 3D-printed duty gear typically takes 3-5 business days to produce and apparel takes 2-7 business days, before it ships from within the United States. You'll get tracking by email once it's on the way.

Can I return a made-to-order item?

Because items are printed just for you, change-of-mind returns aren't guaranteed. But if your order arrives defective, misprinted, or wrong, contact us within 30 days with a photo and we'll replace it or refund you.

Where do you ship, and where is my gear made?

We ship to U.S. addresses. Every item is made to order and backed by Team Ellis.

Can I change my size or shipping address after ordering?

Contact us as soon as possible. We can often update an address or size before the item enters production. Once it's in production or shipped, changes may not be possible.

Shipping, Returns & Made-to-Order FAQ

Everything you need to know before you order. Team Ellis gear is built to order — 3D-printed duty gear and print-on-demand apparel, made when you place your order and backed by Team Ellis. Here's how shipping, production, and returns work.

Made-to-order & production times

We don't warehouse mass-produced stock. Most items are produced after you order:

3D-printed duty gear (holsters, mag pouches, cases, mounts): printed to order, typically 3–5 business days of production before it ships. Many items are offered in multiple materials and colors — each is printed for your order.
Apparel & soft goods (tees, hoodies, hats): produced on demand by our print partners, typically 2–7 business days before shipping.

Production time is separate from shipping time. During new-product launches or high-volume periods, production may run a little longer — if anything looks delayed, reach out and we'll get you a status.

Shipping

Once your item is produced, it ships from within the United States. You'll receive a confirmation email with tracking as soon as your order is on its way. Delivery time after shipment depends on the carrier and your location. We currently ship to U.S. addresses.

Returns & exchanges

Because nearly everything we sell is made to order specifically for you, we handle returns a little differently than an off-the-shelf shop:

Defects or the wrong item: if your order arrives damaged, misprinted, or isn't what you ordered, we'll make it right with a free replacement or refund — just contact us within 30 days with a photo.
Sizing & fit (apparel): check the size chart on each product page before ordering. If a garment arrives with a manufacturing fault, we'll replace it.
Change of mind on custom/made-to-order items: because these are printed just for you, they generally can't be restocked, so change-of-mind returns aren't guaranteed — but if something's wrong, talk to us. We'd rather fix it than lose you.

Order tracking & changes

Need to change an address or a size right after ordering? Contact us as quickly as possible — we can often catch it before the item enters production. Once an item is in production or has shipped, changes may not be possible.

Fit, materials & custom requests

Our 3D-printed gear is designed to fit the specific make/model listed on each product page. If you're not sure a holster or pouch fits your setup, or you want a color or material that isn't listed, send us a note before ordering and we'll tell you what's possible.

Still have a question?

We're a small team that backs what we build. Head to our Contact page and you'll hear back from a real person. Backed by Team Ellis.

Your cart is empty